Posted inCall Center Service
Rethinking Customer Loyalty Programs: How BPOs Help Brands Strengthen Retention
Customer loyalty is one of the factors that can spell long-term business success. However, Traditional loyalty programs don't meet…
Posted inCall Center Service
Why Dark Mode in Customer Interfaces is More Than Just a Trend
Dark mode is now a significant design trend for digital interfaces and is picking up pace throughout apps, websites,…
Posted inCall Center Service
The Role of Emotional Analytics in Understanding Customer Behavior
In today's highly competitive market, driven by the customer, understanding how customers feel is as important as analyzing purchase…
Posted inCall Center Service
How Interactive Voice Assistants are Evolving Beyond IVRs
The traditional Interactive Voice Response (IVR) Systems have been an integral part of call center operations. However, advances in…